[johnnyanmac]

Not to be be too caustic, but that above commenter really did embrace the whole spiriton on why "Whatever" is rising. That utter numbness to how inefficient this method truly is is a symptom (which is odd, since these sorts of topics are fixated on optimizing workflows).

We seem to value the actual craft less and less with each passing day. so everything slows down overall.

[jjcob]

What I was getting at was that maybe typing speed is not the bottleneck. You have to look at how much time the clerk spends typing vs. eg. talking to the customer, clarifying details, explaining the process, reviewing documents, etc. If they spend 5% of their time typing, then even speeding up their typing speed by a factor of 5 will only lead to a 4% speedup, assuming they are fully booked (ie. no wait time between clients).