[matthewtse]

I did a cross-country account migration for ImprovMX in January 2025.

It was a total nightmare, and definitely the vast majority of the acquisition migration work.

We ended up with a scheme where each customer was migrated over, as a "trial" account until it converted over to a regular paid subscription on the next subscription renewal time.

I wonder how you guys handle that.

We did see some similar services out there, but we didn't deem them high quality and trustworthy. It's kind of hard to build a reputation around a service you only use once. If our acquisition broker had said "use stripemove.com, we've done it many times, they're great", we probably would have forked over the cash immediately.

Consider reaching out to saas acquisition brokers!

[felphos]

Thanks for the advice. Yes, building a reputation is the hardest challenge when you have a once-off kind of product. Hopefully the low price can attract leads and we can start from there, although I understand that it can also backfire and make it look low quality and untrustworthy but we need to start somewhere. Our tool tries to explain each step in detail and also links to the specific Stripe documentation to help the user understand the process to build trust. The subscription transfer is done as a trial, following Stripe's recommendation.

[anitil]

> Hopefully the low price can attract leads

Honestly, a low price for a product like this makes no sense, and might give the opposite signal. Real, trustworthy businesses know what they're worth and charge accordingly. Businesses know that if this process screws up they could lose or over-charge customers and have to make refunds.

What's the alternative? Pay someone to manually move records over one-by-one. I'd estimate that costs a few dollars per customer. If you can be slightly cheaper than that, they'd be silly not to pay.