[eskibars]

Even worse: I got a sales call from Backblaze a few weeks ago that was an AI voice agent. It seemed super suspicious the way it was talking, so I asked it directly if it was an AI, and it then said yes.

I asked it to talk to a real person: a manager, legal, or compliance employee and it hung up on me

[posperson]

That is an illicit robocall, and you can pursue Backblaze under the Telephone Consumer Protection Act. I would recommend filing a small claims court case, there is no gray zone for Backblaze to be making AI robocalls in.

[atYevP]

Yev here from Backblaze - we'd be happy to chase that down if you're willing to reach out to support so they can take a look: https://help.backblaze.com/hc/en-us/requests/new

[eskibars]

I already did this.

For transparency to others here, here's what happened:

I submitted a support request and separately a GDPR request for my information and removal. I let the legal team at Backblaze know what happened as well by e-mailing legal@.

- The support request auto-responded with "We will respond to your support request (<insert ticket number here>) within one day." That was 21 days ago. No response.

- The legal team stated that my information has never been sold to 3rd parties. Strange unless Backblaze is operating its own AI cold calling en masse and then refused to complete my GDPR request of telling me the data it had collected on me. They refused to acknowledge that I had gotten an AI cold call

So no. This is frankly a BS path forward. Nobody at Backblaze as far as I can tell is taking this seriously

[atYevP]

Could you give me that ticket number so I can chase it down with legal?

[eskibars]

Email me at shane@[my username].com or send me yours and I'll follow up with a ticket number