[dazc]

You make it seem much simpler than it is in reality. I accept the process for renewals has been streamlined with considerable success but, as someone who recently helped a friend apply for his first passport a couple of years ago, I can attest the process is drawn out and tedious. An in-person interview is required, as is a signature from a 'responsible person' that many people do not have access to (Doctors are not accepted, for instance).