[perching_aix]

> there is nothing as intellectually miserable and antisocial as large corporations and institutions replacing Helpdesks with (...) automated systems

Should be fairly obvious, but I disagree. Also I think you mean asocial, not antisocial. What's uniquely draconian about automated systems though? They're even susceptible to the same social engineering attacks humans are (it's just referred to as jailbreaking instead).

> Also, try to come up with a less esoteric example than Discord Help channels.

No.

> The benefits are so niche, or minor, that the example itself shows why they are not worth the money being poured in

Great. This is already significantly more intellectually honest than the entire blogpost.