[graemep]

Services are bad - that is what the first part of the story is about.

However I do not think it is different for any online service. Any American company would have to cut off services to an individual (or organisation) subject to sanctions (the main example given). The same might apply to other countries for various reasons. There are various reasons a service might fail, or cut off a particular customer (lots of reasons, lots of examples in previous HN discussion).

What has changed is that the typical MS customer is a lot more dependent on MS services - MS 365, Python in Excel ONLY works in the cloud, people used hosted email instead of their own Exchange installation...... That means MS cutting off a customer would mean all their IT would cease working. They can just shut down any organisation with that level of dependency if they are ordered to, or decide to, do so.