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by legitster
360 days ago
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Airbnb is bragging about their UI? As a long-time host this appalls me. The best you can say about their UI is that it's marginally better than their primary competitor. - Finding important settings is an absolute mess (Obviously you can't get to rate and billing settings from the Listings menu! Duh!) - The UI having absolutely no depth or even consistent layout between pages means constantly losing track of where features are - Some important features/functionality are buried and hard to find (like scheduled messages). - The UI is often buggy or inconsistent (since the recent app update, the button to switch between units often disappears completely). Last year we found a software bug where it let two guests book the same unit at the same time! Absolute disaster scenario as a host. After 3 hours with Airbnb support, they made me take the hit for cancelling a guest because their support team was (apparently) unable to raise software bugs! |
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