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by coldtea
361 days ago
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>Doesn’t matter if they do one off fixes because they decide that’s the right thing to do - product is still EoL. You won’t get support if, say, Word crashes due to a core library bug You don't get that under regular contracts either. There are tons of bugs, including crashing ones going back decades. EOL either means "no more fixes period" or means nothing. |
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Absolutely false. Of course vendors sometimes mark things WONTFIX, but Microsoft regularly produces bugfixes for supported products based on issues identified in support cases... As does every other reputable software vendor.
> EOL either means "no more fixes period" or means nothing.
Well, I disagree. Can you call in and get support with a support contract? Can you get a support contract without a one-off negotiation? Does the vendor regularly produce bug fixes -- not just emergency security fixes to allay a PR disaster -- for the product? No to all three? EoL.
Most important of all, has the vendor signaled that they will not support the product after X date and therefore a customer without a bespoke contract cannot rely on said support? EoL.