[spondylosaurus]

People also call it "the curse of knowledge," and yeah, being able to empathize with the non-expert is both an ongoing effort and a learned skill.

A lot of my job as a tech writer is basically acting as a shock absorber for user frustration in that regard, because when I need info from devs it's a constant struggle to get them to explain what they built—they often give descriptions that don't make sense unless you're already familiar with whatever they're talking about, which sort of defeats the purpose of a description. So I have to do all the teeth-pulling up front, and eventually get the necessary info, and then present that info in a way that actually makes sense to users.