“We got lucky as the way we designed it happened not to use the part of the service that was degraded”
this is a stupid statement from them, hope they will be prepared next time
Why is that stupid? They did get lucky. They are acknowledging that, had they used that, they would have had problems. And now they will work to be more prepared.
Acknowledging that one still has risks and that luck plays a factor is important.
Acknowledging that one still has risks and that luck plays a factor is important.