[mrtksn]

As long as it performs the core function people keep trusting it. That's why people bother to deal with all the BS about passwords, captchas, user agreements, crashes, updates, reboots that systems designed by the "best of the best" put people through. Even Apple products no longer "just work".

Don't for get that everything out there is a slop in some way. Apple's core promise since ever was to make computers easy to use and approachable and they improved a lot, enough to charge significant premium over the alternatives.

Computers, software in particular is very low quality across the board. Not just in UX but overall technical implementation is also comically low quality, to the point that contains huge security issues that wouldn't ever pass as acceptable in any pre-computer utilities like microwave ovens or blenders.

Software products most of the time offer no guarantees and it gets very expensive when quality and guarantees are involved through SLA.