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by snowwrestler
376 days ago
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The one-click policy is actually about sending the list-unsubscribe header so the email client can render an opt-out button. An unsubscribe link in the body of an email can have a confirm step. In fact if you are serving a B2B audience it is essential that you do, since an increasing number of security services like Barracuda, Fortra, etc. auto-click every link in the email body to check for phishing. If you have one-click unsubscribe links in your email body, those people will be constantly unsubscribed without their knowledge. |
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As a rule of thumb, one-click List-Unsubscribe with List-Unsubscribe-Post headers and a plain opt-out page (with confirmation if you risk such security solutions clicking on them, applicable only in B2B as you say) for the unsubscribe link in the email body.
These links should ideally be personalized (i.e. encode recipient’s email/account ID) so the opt-out page would not even require users to put their emails.
And please keep List-Unsubscribe via mailto as well, some clients may not support HTTPS POST.