[pokot0]

People don't hate automation. They hate BAD automation.

From your description seems like: Waymo -> Good Automation, Call Center -> Bad Automation.

The day we will have a chatgpt level automated customer care experience, we will complain every time humans answer our requests, with their accents and attitudes!

[raldi]

"Hi, how can I help y—"

"TALK TO A ROBOT"

[harmmonica]

Oh man, hope it's ok to poke a little fun. I think we just violently agreed with me praising automation from one company and deriding automation from another. So I'll update your "seems like": Riding with Waymo (IME) -> Good Automation, Lyft customer support when they "stole" $3 from me and didn't provide me with a way to fix it -> Bad Automation.

[seb1204]

Do you think it's bad automation? I think it's a cost optimisation thing, we don't give refunds and we don't give people a channel to complain. We only measure revenue from trips and as long as that stays up the service quality is ok.

[rufus_foreman]

>> People don't hate automation

This is not true.

[antasvara]

In the broad sense, people are in favor of automation. Most people aren't clamoring for the days before the stove, dishwasher, and car (all automated versions of past technologies).

That being said, I think a lot of people are against automation when it does something worse than the manual version. Think automated customer service over a human being.

[xbmcuser]

Most people don't like change so are resistant to it. It's the same with electric cars a lot of people are resistant to it because of false range anxiety but when people actually use ev for extended period most of then stay with electric.

[Almondsetat]

I don't see people hating that their network packets are automatically routed through the internet