[hodgesrm]

> It can require approval from the legal department and a high level official from the company to approve updating it and the verbiage used on the status page.

Is that true in this case or are you speculating? My company runs a cloud platform. Our strategy is to have outages happen as rarely as possible and to proactively offer rebates based on customer-measured downtime. I don't know why people would trust vendors that do otherwise.

[camdenreslink]

I don't have any special knowledge about the companies involved in this outage. I do know most (all?) status pages for large companies have to be manually updated and not just anybody can do that. These things impact contracts, so you want to be really sure it is accurate and an actual outage (not just a monitor going off, possibly giving a false positive).