[kube-system]

For a large software deployment, you should be getting part of your requirements from discussions with users, but there will often be a lot of requirements from non-user stakeholders. For government deployments, even more so.

[zevon]

Have you ever actually worked in a large org or government IT department? :D

Commendable ideas, but they do not translate to reality. Even taking the OSS discussion out of the equation: Understanding and integrating user requirements in development processes is a hard problem in general. It gets worse when we are talking about resource-constrained contexts (like government IT)

[kube-system]

I didn’t say it wasn’t hard. Regardless it is extremely routine for multiple stakeholders groups to be involved in software purchases, at least over my 20 years of experience.

[fakedang]

Ideally yes, but do you realistically think that happens?