[sibeliuss]

Coming from a family of medical professionals I can now go back and tell them: just wait, the future looks bright.

This is one of the most grueling, labor intensive, boring, error prone, hate my job areas possible. It makes perfect sense for agents to perform these tasks, but as with everything else there will be a labor impact.

[arcb]

We hope to be part of that brighter future! On the labor impact front, what we're seeing is that there is so much pent up demand for care, that any time we free up staff, they enable more throughput or more depth on casework. I hope we create more potential for humans to improve care because of our work.

[sibeliuss]

This will certainly be the case, and the promise of this tech. Thanks for taking on this space.