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Pretty much everyone makes modifications to their homes— arranging furniture, choosing decorations, storing tools and implements and books and... I've been to hotel rooms that looked identical to each other. I've never been to anybody's long-term home that wasn't unique—and unique in obvious, personalized ways. Even the most regularized housing ends up unique: I've visited everything from US dorm rooms to ex-Soviet housing blocks to cookie-cutter HOA-invested suburbs and yet, rules and norms aside, folks' private spaces were always unique, adapted through both conscious action and by unconscious day-to-day habits. Just because 90% of these modifications did not need more DIY tools than the occasional hammer and nail does not mean they don't "count". That just shows that reducing friction, risk and skill requirements matters. Gentle ramping helps in two ways. For people who would be inclined to get into more "advanced" modifications, it lowers the activation energy needed and makes it easier to learn the necessary skills. But even for people who would not be inclined to go "all the way", it still helps them make more involved modifications than they would otherwise. A system with natural affordances to adaptation lets people make the changes they want with less thought and attention than they would otherwise need—the design of the system itself takes on some of the cognitive load for them. With physical objects like home furniture, the affordances stem from the physical nature of the item and the environment. With software, the affordances—or lack thereof—stem entirely from the software's design. Mainstream software systems are clearly not designed to be adaptable, but we should not take this as a signal about human nature. Large, quasi-monopolistic companies are driven by scalability, legibility and control far more than user empowerment or adaptability. And most people get stuck with these systems less because they prefer the design and more because there are structural and legal obstacles to switching. The obstacles are surmountable—you can absolutely use a customizing Linux desktop day-to-day, I do!—but they add real friction. And, as we repeatedly see through both research and observation, friction makes a big difference to most people. Friction has an outsize impact not because of people's immutable preferences but, as you said, because people have finite pools of time and attention with too many demands to do everything. |