[mmsc]

>for your users doing _free_ software testing for you!

In comparison to _paid_ software testing, which doesn't change the point at all: if they were paid to find bugs, they wouldn't be paid for useless and unactionable reports.

>you’re complaining that listening to your users is hard

Sometimes - and I'd wager most of the time - they are, yes, unless your product solely attracts technically competent and advanced users that can attempt to understand/reason about what is causing the issue.