[raffi]

I'll agree with you on the fog, a little. In the US, if a flight gets delayed for Weather, the airline still gets you home somehow. Ryan Air offered to refund my airfare only.

As for leaving earlier, I read this statement as "it was your fault you were late, you should have left earlier, and you deserve what you got."

I've flown Ryan Air many many times and I knew the airport well. I also knew when to leave to get there on time. Unfortunately the parking lot was torn up from construction, making the nearby spaces filled, and it took me a long time to find the poorly labeled alternate lot.

At the time I was annoyed because I felt I had done what I was supposed to do and there was nothing stopping them from providing the service. i.e. the security line was non-existent and I was there 35 minutes before take off.

The policy is what it is, but I think what really got to me the most then (and thanks to you reminding me) is the presumption that I did something wrong by not anticipating the construction and that I deserved to be punished by strict adherence to the policy.

In the US, we consider this very poor customer service.