[serf]

Cursor is the only product that I have cancelled in 20+ years due to a lack of customer service response.

Emailed them multiple times over weeks about billing questions -- not a single response. These weren't like VS code questions , either -- they needed Cursor staff intervention.

No problem getting promo emails though!

The quicker their 'value' can be spread to other services the better, imo. Maybe the next group will answer emails.

[angst]

Indeed.

Mail to <[e-mail]> is replied by “Sam from Cursor” which is “Cursor's AI Support Assistant” and after few back and forth it tells “I'm connecting you with a teammate who can better investigate”. Guess what? It’s been a month and no further communication whatsoever.

I don’t have high hopes for its customer services.

[jjani]

Similarly: https://github.com/getcursor/cursor/issues/1052

[bomewish]

Super weird. It never did this to my defaults. Why would it do to some users and not others? Terrible behavior. Surprised Mac even allows a program to simply overwrite such settings.

[jjani]

No clue, it very much did it for me, but given the lack of new comments since March they might have silently stopped doing that. That they never responded there nor even bothered to close the thread fits squarely with GP's experience with their non-existent customer service :)

Had no idea that this was possible on Mac either, never seen any other app do this, though commonplace on Windows.