[kaiyi]

I like Ikea's selections, and its designs are appealing to younger home owners. But from my experience, Ikea really needs to improve customer service. I called Ikea regarding some problems with delivered furniture, and they put me on hold for about an hour.

[twelvechairs]

Have you ever tried their website with 'Ask Anna'? I actually wasted my own time formulating a very direct and specific question, got a 'hold on, I'm thinking' response, then 10 minutes later found out that it wasn't a live text-chat with customer services, but a terrible AI, whose final response was 'have you tried looking at the catalogue?' (yes! and its not there. Which is why i need to ask someone a question!).

Thanks for wasting my time Ikea! Better to just not have that 'feature' there at all IMHO...

[DeepDuh]

I can't really tell anything about their phone service. I've had good experiences with their in-store service however. So I think it's not all areas of their customer service, but they could certainly improve.