[xnyan]

> Because it's not their preferred service.

Right. What's your point? Virtually all media is available for free via consequence-free piracy, but generally at the cost of quality and convenience. I don't see that ever changing. Legitimate venders can provide a better quality product. That's how you sell, you become the preferred service by offering a better version at a price the customer is both willing and able to pay.

Customers don't have a problem, they can always get a form of the media they want if they are willing to pay in price or convenience.