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by FirmwareBurner
376 days ago
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>some require a smartphone Mandating the need of smartphone apps to access critical services and basic life necessities like payments, parking, refueling, charging your car, public transport tickets, etc should be banned under accessibility laws. All this only benefits the service provider, not the consumer, since if the service is broken in some way (LTE/internet issue, payment processor issue, backend/cloud outage, etc) or has terrible UX, then the externalities and negative effects of that are all on the customer to deal with. Because what else are you gonna do on the spot? Not charge your car? Leave it in the middle of the road? Not board the bus to get to work? The problem they caused becomes your problem to deal with even though you have the money to pay but no easy way to do it because of their crap. Governments need to hold service prodivers accountable for the misery they cause and have them offer payment solutions and alternatives to smartphone apps for such critical services. |
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I'm required to wear clothes in public (Indecent exposure laws) and I need to have at least a pen or pencil to sign documents and do tax returns demanded by law. But I have a vast array of options when it comes to clothes and stationery, and most importantly I'm not required to agree to a foreign company's EULA to use them, unlike smartphones.