That’s true; it could be the most valuable users that switch to the OTP if they aren’t getting value from the online features.
It’s been a while since I’ve surveyed, but the last time we asked, only 40% of our surveyed userbase thought the online features were valuable to them.
It’s been a while since I’ve surveyed, but the last time we asked, only 40% of our surveyed userbase thought the online features were valuable to them.