| I agree, although it seems like a failure of imagination that this is so difficult. The staff will have a good understanding of what usually happens and what needs to happen. What they are lacking is some really basic things that are the natural monopoly of "the system". Perhaps we need fallback systems that can rebuild some of that utility from scratch... * A communication channel of last resort that can be bootstrapped. Like an emergency RCS messaging number that everyone is given or even a print/mailing service. * A way to authenticate people getting in touch using photo ID, archived employee data or some kind of web of trust. * A way to send messages to everyone using a he RCS system. * A way to commission printing, delivery and collection of printed forms. * A bot that can guide people to enter data into a particular schema. * An append only data store that records messages. A filtering and export layer on top of that. * A way to give people access to an office suite outside of the normal MS/Google subscription. * A reliable third party wifi/cell service that is detached from your infrastructure. * A pool of admin people who can run OCR, do data entry. Basically you onboard people onto an emergency system. And have some basic resources that let people communicate and start spreadsheets. |