[arcanemachiner]

> the customer survey asked if this meeting had happened so it appears to be an annoying institutional rule

Whenever I get a survey that asks dumb questions like that, I just answer "yes" so that the employees don't get harassed for not asking those dumb questions to me in person.

"Were you warmly welcomed by a team member?" You bet I was!

"Did one of our team members tell you about our partnership with the Heart and Stroke Foundation?" Sure, why not?

[vunderba]

There's a great parody of the whole customer satisfaction thing on a very underrated comedy series called "Corporate". Five out of five!

https://www.youtube.com/watch?v=wvHZfAT0F94