[tristor]

I used Mercury for a side project / startup, and once I wound it down it was impossible to cancel my account. My account was eventually canceled because I refused to respond to KYC more than a year after I had wound down the company and already filed dissolution paper with the state/IRS. I even had my business attorney reach out to them and no action was taken to shut the account. As I had already transferred the majority of funds out during liquidation, I just let it ride. I think I ended up losing $11 or thereabouts. As easy as it was to set up the account and get started, I would never use/trust Mercury again after my experience.

[anelson]

I had the opposite problem. They closed my account with very short notice back when they decided to purge all customers with any connection to Ukraine. This was an account for a US company owned by me a US citizen receiving payments from the US and paying contractors in Hungary, but once upon a time I had paid contractors in Ukraine. All addresses and legal agreements were in the US.

So if anyone else is having trouble closing your Mercury account I suggest you contact support and ask to change your principal location to somewhere in Ukraine. Your account will be closed in no time.