[msarca]

TBH, I'm a bit surprised by this interpretation, as we don't have this problem with customers. Maybe it's an HN thing. I think we were only asked once or twice about how updates work. I'll take a look at CleanShot though. Thanks!

[dceddia]

Have you hit the point where they have to pay again, yet?

My product was originally offered as “one time purchase, one year of updates”, and the customer confusion/anger didn’t show up until I offered a discounted early renewal over Black Friday a few years back.

[msarca]

No, not yet, but I'm confident our customers will not be confused. We'll see.