[nradov]

Whatever Epic has been doing from a hiring perspective seems to work pretty well. They are highly profitable, have a near zero customer churn rate, and many employees have been there for decades. The software might not be ideal from a usability or interoperability perspective but it's reliable, secure, and gets the job done. We could all learn something from how they operate.

[queuebert]

An EMR will necessarily have low churn rate because the cost of switching is tremendous. I've been doing this a long time, and Epic is kind of the "EMR of the day". No doubt a new one will come along, solving the UI problems, offering new capabilities, and hospitals will switch over.

[nradov]

Eventually Epic may be replaced but it's really hard to break into the hospital market. Any new competitor would have to meet all of the ONC Health IT Certification requirements, plus a bunch of other checklist requirements imposed by hospital purchasing departments. It doesn't matter whether they solve the UI problems or offer new capabilities if they don't have the basics finished first, and that takes many person years of work.

https://www.healthit.gov/topic/certification-ehrs/certificat...

The only way a startup might be able to eventually replace Epic is to target a niche ambulatory care specialty first where meeting all the checklist requirements is less important than really nailing an optimal clinician workflow. Then gradually expand out from that foothold by adding the features that hospitals need.

[digitaltzar]

Agreed, many reasons to admire them