[arkmm]

Very cool to see an early stage company doing this! I always hear that healthcare has a lot of red tape to handle so it's hard for startups to operate without tons of VC funding.

How'd you guys find your initial users and figure out rehab clinics were a good place to start?

[digitaltzar]

Great questions, indeed this is a kingdom of red tape. We realized that our fist users likely will be small providers but who currently lose $$ on denied/delayed claims. Talked to the first cohort of them - rehabs, allergy clinic, men's health clinic, nursing home, etc. We signed the first rehab just 2 weeks after meeting them because we offered to solve their problem in the same way as their 3rd party billing provider does (manually finds mistakes and circles them back to clinicians) for 2x lower price tag. Then we realize this is common situation for many rehabs.

[WesleyJohnson]

My FIL ran his own prosthetics and orthotics business for a couple decades and then had to shutter his doors due to all the insurance provider red tape. If all the Ts weren't crossed, or Is not dotted - denied. And the appeals/resubmission process was, IMHO, deliberately drawn out to deter anyone from doing it. US healthcare and insurance is such a shit show, but I digress. He now works for the VA, making much less - but at least he's still helping people and working in his field.

Glad to see something like that taking shape, and hopefully helping other small businesses (and larger too) get a leg up on these insurance companies. As well, of course, avoiding real-world medical dangers as you've mentioned.

Kudos on launching.

[digitaltzar]

Thank you, human stories like this made us passionate about solving this issue! Talked today to a behavioral health clinic that has 65 different payors, all with own set of billing rules and documentation standards!