[cowboylowrez]

I can understand the problem from the viewpoint of the big companies. How do you provide personalized support to such a huge customer base? The solution of course is to charge for it! Say for instance, I got kicked of of "ogle", but its critical to all my billing etc because of email. Its free email, there are going to be cases when you get locked out (happened to me before with another email provider, THEY got hacked so locked ME out haha, only sentimental things were lost thankfully).

But what about a $100 recovery fee? Then the problem becomes "how do you prove its your account"? There's a wide variety of jurisdictions and id mechanisms, can "ogle" manage all that? I don't know, I'm not close to even talking about "faang" or whatever let alone work at one. So many transactions happen nowadays with these systems that are long strings of rube goldberg machines helped by "AI" that is actually not that intelligent. Is it financially possible to even run these megacorps without the ability to discard problem "customers"? Can you build customer support processes and staff at this sort of scale? Even setting up new billing for what was previously a free account seems sort of daunting.

I guess I'm saying that I'm not so sure that these megacorps "have the money to spend on better customer support," except in the apple case, their customer base is so "unfree" and high margin that I don't understand why they would have a problem, even if repairing an account required a fee for some sort of id verification which seems to be the crucial thing here. They are obviously well positioned with their per customer costs and apple id stuff.