[kstrauser]

Side moral there: if you have access to a functional regulatory system, don’t be afraid to ask it for help when a large company is messing with you. In general, such agencies love nothing more than to get to be the one to swat the corp on the nose with a rolled up federal register.

[joshstrange]

> Side moral there: if you have access to a functional regulatory system, don’t be afraid to ask it for help when a large company is messing with you

True. I've used the FCC and CFPB in the past and while the UI to interface with them is somewhat clunky, it's functional and in all 3 cases I was satisfied (vindicated). In at least 1 of the cases the monetary value was low enough that it was absolutely in my best interests just to pay it and make it go away but it felt so good to have the CFPB slap down Spectrum and get them to drop the fee. It makes me sick to my stomach to think of what's going to happen to those agencies over the next few years.

[kstrauser]

One time I got a senator to tell the Navy Exchange to stop hounding me for a bill where I had receipts showing that I paid. I would’ve loved to be a fly on that wall when the senator’s office called the admiral in charge, resulting in a wet-ink-signed letter of apology from him to me. I bet some people had a “fun” week after that.

Most recently, California’s Department of Insurance helped me when State Farm was being a thorn in my side: https://honeypot.net/2024/04/08/i-fought-state.html

Sometimes the only way to fight bureaucracy is with a bigger bureau.