[thanatosmin]

Because today is the day that I read the blog post.

I agree with you that Apple taking action on the account is not wholly unreasonable. What I found shocking was the inability to contact someone who could resolve the situation. I know this is a common issue with Google, but had expected Apple to be different.

[Aurornis]

> What I found shocking was the inability to contact someone who could resolve the situation.

But they did. The first person was unfamiliar with the issue, likely because the Apple Card program was relatively new at the time. They opened a case to escalate.

Apple’s phone support has been relatively good in my experience. I expect they’d have this situation more integrated into first-line support in 2025 than they did when the program was new.

[j45]

Lose the ID and you lose access to so much.

Identity services from the large companies are very convenient, but the citizens of Google, or Apple, or Microsoft are largely faceless and rightless citizens of a corporation with no ability to contact anyone for anything.

The story and lesson is simple is to tie as little as possible to identity systems using a domain you don't own.

This isn't a statement of expecting perfection from any group, just the opposite, of knowing that things can happen unexpectedly, where is the middle ground in a relationship that impacts the user more than the company if the ID is lost.

[altairprime]

The only issue with posting it today is that it was missing (2021), which has been added since this thread started, so all is well.