[BenjiWiebe]

We ship perishables (cheese) in styrofoam coolers. When we have a damage claim, what usually happens is that the cooler is broken or even smashed completely, and the cheese got too warm and separated.

And then UPS won't pay out a claim, since they don't cover perishables, even when it's their fault for smashing the cooler. So we started self-insuring at $3 per order, plus we've learned how to package the cheese in the cooler better so it's less likely to break.

And as I mentioned it's very rare now to get a damaged one.

[int_19h]

I tried to follow the link in your profile to find your store but it seems to ultimately go nowhere. Could you post it?

[BenjiWiebe]

It's my family's business, not my own, hence the link not taking you anywhere. It's www.jasonwiebedairy.com.