| Hi there. We think it's super useful too and therefore really excited to help developers onboard. We've learned quite a bit about how to email developers and still continuing to learn to to best serve you all. For instance, we started out sending html email, like we've seen other companies do. It wasn't nearly as helpful as personally emailing our new signups in plain text. We've also experimented with newsletters like AWS does and targeted emails based on weekly actives and other metrics. In this, we're finding that the most effective emails match the relationship. If you are a current user, a short personal email works well. If you signed up a long time ago, a newsletter is relatively effective at getting someone to poke at it again, but also easy for them to ignore. As you have discovered, we're also playing with frequency. I'd have to look it up in our db to be sure, but it looks like you happened to be in a small a/b test group that we've termed "eager". That in combination with being sent the monthly newsletter means you may have been emailed many times. I apologize for that. We aren't big fans of spammy emails and we've been careful to watch the number of "spam reports" and been proud that it has been so low. However, it's good to hear this feedback from you so we can continue to learn. I'm always happy to talk with customers; my email is liyan@filepicker.io. |
Hey - just wanted to reach out and thank you for signing up for Filepicker.io. I'm the developer assigned to help you get integrated, so let me know if you are having any trouble, want to know more, or just to say hi. It's always fun to hear from our users. -Brett van Zuiden
Simple. To the point. No pressure.
Now that I know that this was sent out manually by Brett instead of just another spammy auto-responder I like it even more.
I'd rather have a developer contact me and really want a reply rather than some HTML newsletter with tons of information and sales tactics on it.