[vb-8448]

So you need someone on HN to get hit by your post to get a decent customer support?!?

[omnimus]

Seems like they are saying this has been resolved before it was posted here so before someone had a chance to see it on HN?

[vb-8448]

maybe yes, maybe they are just trying to patch up bad publicity...

the point anyway is not this but the fact that customer service should work regardless of whether a mishap ends up on HN