That was a thing 3-4 years ago. Now we have evolved and there is a very good chance that OP issue won't be solved because even the CEO doesn't have the kind of necessary access to move this through.
I think in this case Wise is A. Not quite big enough and B. Has too much overlap with HN users (especially for business/paid users, where the money may be at) to just ignore this. The CEO at the very least has the necessary access to start the process of this company getting their money back.