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by Michelangelo11
401 days ago
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In addition to the ridiculousness of the whole situation, it is unbelievably ridiculous that their customer service is the same incoherent, pro-forma slop that's now the norm for retail customer service everywhere. If you're offering financial services for business, you really need customer service that lives up to the name and, when a problem occurs, tells the customer the specific steps to take to fix it. |
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Maybe they did the math (cost of offering this vs. possible gains) and it didn't check out. Maybe it's a gap for a newcomer. But maybe people just don't buy financial transactions based on the quality of service in a 0.1% case.