[afavour]

You've not really addressed the core problem: they don't own the stuff. They are facilitating a transaction between you and the owner of the listing. It's very difficult to ensure any level of experience, especially without adding a ton of cost.

[albedoa]

> they don't own the stuff. They are facilitating a transaction between you and the owner of the listing.

Hey, that sounds like AmEx Concierge.