[imoverclocked]

At best, this screams, “you’re doing it wrong.”

We know this stuff isn’t ready, is easily hacked, is undesirable by consumers… and will fail. Somehow, it’s still more efficient to cover losses and degrade service than to approach the problem differently.

[rchaud]

That assumes that insurers will readily pay out when such claims are made. Insurers don't make money doing that.

[nickff]

Customer service personnel are expensive to train properly, and often quit very quickly because they are treated very poorly by customers. The alternative to AI customer service is often no customer service (like Google).

[john-h-k]

> At best, this screams, “you’re doing it wrong.”

If you’re doing it wrong to a meaningful extent you won’t be able to get insurance or it will be very expensive