[dghlsakjg]

The Air Canada case is interesting since it predates LLMs. If you read the details it was basically the chatbot had been programmed to respond to point at a policy that for some reason differed from what Air Canada claimed was its actual policy. Nothing was made up, Air Canada simply had two contradictory policies based on where you were on the site.

A customer trusted the policy that the chatbot provided to make a decision, and the tribunal said that it was reasonable for the customer to make a decision based on that policy, and that the airline had to honor that policy.