[scotty79]

> the value in the human is an informed opinion which is hard to program

I don't think I ever used a human for that. They are usually very uninformed about everything that's not their standard operational procedure or some current promotional materials.

[bluGill]

20 years ago when I was at McDonalds there would be several customers per shift (so many 1 in 500?) who didn't know what they wanted and asked for a recommendation. Since I worked there I ate there often enough to know if the special was something I liked or not.

[scotty79]

Bless your souls. I'm not saying it doesn't happen. I just personally had only bad experiences so I actively avoid human interactive input in my commercial activity.

[MonkeyClub]

> I actively avoid human interactive input in my commercial activity

Not to mention that the "human input" can be pre-scripted to urge you to purchase more, so it's not genuinely a human interaction, it's only a human delivering some bullshit "value add" marketing verbiage.