[Mandatum]

Whichever Salesforce employee has their bonus tied to this being declared an incident and not an outage; fuck you.

This has affected critical, operational processes which YOUR sales and marketing teams use in Case Studies[0][1][2] and documentation[3][4].

[0] https://slack.com/intl/en-au/customer-stories/react-veterans...

[1] https://slack.com/intl/en-au/customer-stories/veterans-affai...

[2] https://slack.com/intl/en-au/customer-stories/mta-new-york-c...

[3] https://slack.com/intl/en-au/blog/productivity/why-every-bus...

[4] https://slack.com/intl/en-au/blog/productivity/standard-oper...?

[smcleod]

I would not recommend basing your core business capabilities around an external chat app with no redundancy. Outages happen and always will.

[cyberge99]

If your operations rely on a slack workflow, it sounds like it’s a case of wrong tool for the job.