[Saigonautica]

I know someone in this space. The insurance forms are processed first-pass with AI or ML (I forget which). Then the remainder are processed by humans in Viet Nam. This is not for the USA.

I've also vaguely heard of a large company that provides just this as a service -- basically a factory where insurance claims are processed by humans here in VN, in one of the less affluent regions. I recall they had some minor problems with staffing as it's not a particularly pleasant job (it's very boring). On the other hand, the region has few employment opportunities, so perhaps it's good for some people too.

I'm not sure which country this last one is processing forms for. It may, or may not be the USA.

I don't really have an opinion to offer -- I just thought you might find that interesting.