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by yason
5053 days ago
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But it's already established that deadlines are moot. So giving a deadline for planning, training, and hardware merely reduces to a random guess. They'd be better off telling the client the truth that "We don't know a honest date and we don't want to lie and come up with an arbitrary one. I can only say it's unlikely that the project would take more than six months and you should at least be prepared to order the hardware by the early summer. We'll keep you posted." Emphasis on the last part. Schedules are more accurate later on when some work has been done already. Instead of creating an arbitrary point in the future keep the customer posted with: "We've already finished X and Y in the first month, so we'll soon start working on Z which is a big task but on the other hand we noticed that we don't have to do Q at all since we can just build it in terms of X and Z combined which won't take more than a week instead of the month that was originally planned." If you tell this every week then everybody has an up-to-date view of the runway ahead. You can also give a "deadline", like: "If you need a deadline for higher-ups or administrative planning, use October 31st but tell them to prepare to plunge in earlier. We all know we'll be done then by a far margin." Most customers that I've ever had have intuitively understood this is how it works, even if they had to have a "deadline". YMMV. |
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If you are then... "We'll keep you posted." "up-to-date view of the runway ahead."
Where do these things come from if you're not estimating effort?