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Great summary. Yeah, TextDrive was presented as an alternative to Dreamhost that, although seemingly much more pricey, was not oversold (you can use all the space/bandwidth they give you), had better support, ran more smoothly, etc etc. By and for people who love the web, or something like that. But there were tons of reliability problems from the start. It didn't help that Jason Hoffman handled criticism very poorly. I vaguely remember one incident where someone complained on the TextDrive forum and, taking it as a personal insult, he deleted the person's (hosting, not forum) account on the spot. There seemed to be always an excuse or a promise that some exciting better thing was around the corner to solve all the problems. ZFS was one such exciting thing as you mention. There was also supposed to be a new administration interface called TextPanel, and it was constantly being talked up on the forums, how great it was going to be. Complete vaporware. In 2012, the crusty super-slow Webmin interface that was claimed to be temporary is still all that's available. The shared hosting eventually became reasonably stable and reliable, but I suspect that's only because it wasn't being touched at all, and anyone doing anything nontrivial there had probably moved it to another host. Last fall I tried to set up a WordPress blog. Couldn't, because the PHP version was too old, and when I checked, it turned out (in 2011) the version of PHP being used dated to 2006. My server just had a multi-day outage starting August 13th due to hardware failure, and is not fully restored even now (a bunch of emails are missing). I suspect this is what precipitated Hoffman's announcement. Apparently lifetime hosting was supposed to mean zero maintenance on Joyent's part. Honestly, they should've done what Google Fiber recently did for its free internet deal: just say it's "guaranteed for at least 7 years". Many would still have signed up and they'd be within their rights to shut down most of those accounts by now. But what happened instead was a lot of us paid for "lifetime" hosting that lasted only 7 years or less, which was actively maintained for only 1 or 2 years, and during that time never lived up to the quality advertised. But who knows, maybe Joyent and Hoffman have learned some lessons since 2005. I do expect they'll be good enough to give me a full refund, obviating the need to join any lawsuits. |