[jraines]

We do have them, but a lot of people either don't notice them or would prefer to buy from a person. We also sell lesson packages, redeem special discount vouchers, do will-call, and answer questions.

However, I do wonder sometimes if the offsite windows are economical.

[gravitycop]

Based on what you said in that first paragraph, I predict that in five years the average ski resort will have less than half as many employees as it does today. People may tend to prefer to deal with in-person people, but this competes against the value provided by automation and tele-help (e.g. questions can be routed to centralized, inexpensive call-centers).