Amazon drops shipment, says you accepted it and calls it a day. Tale as old as time. You can replace Amazon by any shipping company. Good luck fighting it if you lose it or never wanted to accept it in the first place.
Actually these things usually pretty customer-sided. Obviously if you ask Amazon they will say you got it, but if you side-step them and they didn't get a signature it becomes hard for them to defend. They usually skip signature confirmation and leave it at doorstep because 95% of the time it's what the customer wants and works.
That's why for anything more expensive they will get a signature, and ebay requires signatures on high priced items, because the 5% risk at that price point is no longer acceptable.
The delivery documentation is often a lie. Like, there might be a "signature", but it was just the delivery guy scribbling something. Very hard to prove that wasn't you.
The delivery workers just don't get paid enough money to bother doing it correctly.
It’s worse than that; they will be punished for slowing down to do the right thing. The system encourages bad behavior.
Amazon has been my last resort for items going back a few years now. I am fine paying a bit more, waiting a few more days, or having to go out of my way to pick something up.
Life was fine before Amazon. In many ways it was better. We need to remind them of this.
No one is going to be home at 10AM on a weekday to wait for a delivery. Online e-commerce is worse experience than traditional retails if you start requiring people to sign for every shipment.
That's why for anything more expensive they will get a signature, and ebay requires signatures on high priced items, because the 5% risk at that price point is no longer acceptable.