I like to tell myself that everyone at NSA is a fine upstanding patriot, and that the agency only ever does what is in the best interest of the American People, but that does feel naive at times. Like when they infiltrate international standards bodies to introduce backdoors.
Is downsizing the NSA something we're upset about?
It doesn't even really matter what character most of them have. Most information is on need to know basis for a reason so the one giving the orders can tell a tale about foreign terrorists while the grunts happily surveil the common man.