[timkeller]

> "...and noticed that you are one of the few customers that are still on our early products..."

One of the few? Cool. It's not costing you that much to keep them on their lifetime plan. Surely its not worth the negative PR?

Not sure what Joyent is thinking.

[gaoshan]

They try to make it seem like we are a couple of dozen duffers who never really use the service anyway. What a gimmick.

[wmf]

The service may have high fixed costs. If they have one person maintaining something that's used by very few customers the cost per customer would be very high.

[mikeash]

It's always amusing when companies (or people) contradict themselves to rationalize their decisions. The ongoing costs of this service are too large for us to sustain! By the way, only a few obscure people are using it so it will impact virtually nobody!